Step One - Logon To Your Computer In Safe Mode

Safe mode lets you make changes to your computer in a controlled environment.  To logon in safe mode, click "F8" when you turn on your computer.   Then go to "Safe Mode" on the menu and hit enter.

Step Two - Download Windows Defender and Clear Unknown Startup Programs

Windows Defender is a free spyware protection program from Microsoft.  Download and run Windows Defender.  Once you have run the program, launch the Windows Defender application from your "Start Menu".  Click on "Tools", then "Software Explorer". Under "Startup Programs" remove any program that is not from Microsoft or some other recognized company.  For example, you might see a software program called "sysguard.exe".  Remove this software immediately.

Download Windows Defender  (Verify Web Address Before Downloading)

After you have completed this step, restart your computer in "Safe Mode".  This step should allow you to navigate in windows enough to complete the remaining steps.

Step Three - Download and Run SuperAntiSpyware

SuperAntiSpyware removes a large number of viruses, malware and spyware from your computer.  Once you have downloaded the software, run a full computer scan.  This program comes in free and professional editions.  The free addition works fine, but if the program helps, please consider donating to the company.

Download SuperAntiSpyware  (Verify Web Address Before Downloading)

Very Important: Make sure to perform this step before you perform Step Four.  Many malware programs include a virus that blocks the software program in Step Four from launching so you can't fix your virus/malware program.   SuperAntiSpyware will remove those viruses.

Step Four - Download and Run Malware Bytes

Malware Bytes removes the nastiest of malware and viruses from your computer.  The program comes in free and full editions.  Again, the free addition works fine, but if the program helps, please consider donating to the company.   Malware Bytes fixes the following virus and malware related problems:

- Viruses that hijack your browser and redirect you to fake virus protection sites.

- The "System Restore" "Next" Button does not work.

- http://browser-security.microsoft.com/block.php fake Yahoo and Google search results redirects.  This virus redirects you to fake virus removal companies from Yahoo and Google search listings.

Very Important: If you have the above virus and you click a link in Google or Yahoo search results, please verify the actual web address in your browser to make sure you are at a valid site.   For example, if you search for Malware Bytes in Google and you have the above virus, the virus will redirect you to a fake Malware site in an attempt to obtain your credit card information.

-  Spyware Protect 2009 Removal fake virus protection software

- Sysguard.exe fake virus protection and removal program.

- Many other nasty viruses and malware programs.

Very Important: If you have a virus on your computer, never give out your personal or credit card information to any unknown source.

Download Malware Bytes (Verify Web Address Before Downloading)

Very Important: If Malware Bytes still won't open, go to C:\Program Files\Malwarebytes' Anti-Malware\ on your computer.  Right click on "mbam.exe" and change the name.  Then double click on the file.

Also, if you are still having problems running "Windows Restore" after you have completed scanning your computer with Malware Bytes, go to your "Desktop" and right click on the "My Computer" icon to open "Properties".  Then turn off "Windows Restore" and restart your computer.  After Windows has rebooted, go back to "My Computer" and turn on "Windows Restore".  This should fix your restore problem.  However, you will not be able to go back to any of your restore points once you turn restore off.

After you have completed these steps, your computer should be free from all viruses, Malware, Spyware and other malicious and harmful computer programs.  We recommend that you run a full scan of your computer using SuperAntiSpyware and Malware Bytes once a month.   Note: Windows Defender will automatically scan for viruses.