Frequently Asked Questions
My file will not convert?Please compare your system with the Transition systems requirements. Also, make sure you have Directx 9.0 loaded (This comparison is done at the time of your initial installation).
How long will it take for my file to convert?
Conversion time depends on the type of files you are converting. If you have a long file, start the conversion process and come back in a few hours, it most case, your conversion will be completed.
What is Directx 9.0?
Directx 9.0 is a free multimedia download from Microsoft that facilitates the interaction between media files.
I am still have problems, how can I get help?
For further assistance, please click on this link. Customer Service
I lost my registration key. How can I get another key?
Please contact customer service. Customer Service
Will my video be converted to industry standard High Definition formats?
Transition converts video to the most used High Definition formats on the market.